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Hi guys, in this video you will be shown how to remove a lock code from any Nokia device
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and also how to perform a factory reset on your Nokia phone when you don't know the master
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code or the security code. Here I have a Nokia E5 II and if I want to perform a factory reset I can use one of the
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standard methods, for example by inputting this code in the dialer, now by tapping yes
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if I am sure that I want to restore my phone and here the device is asking me to input
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the appropriate lock code. The standard one which is 1, 2, 3, 4, 5 doesn't work in this case, code error
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So the only way to perform a hard reset is by using a flash method, this method erase
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all our data and also reset a lock code. So let me connect my phone to the computer by using micro USB cable, now choose PC suit
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as a USB mode, ok and the phone is connected to the PC
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Then you should download a Nokia Car Suit, the link to this application should be under
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this video. Then if you have application launcher of Nokia Car Suit you can choose product support tool
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for store and open it by double clicking
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Choose Car Suit External and without inputting username and password you can sign in
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Then from the upper menu when there is a file, view tools and help, select tools and firmware
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download, the appropriate window appears on your screen and you should input the product
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code. The product code should be under the battery of your device, I already checked it and my
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phone has the following code. Of course you should check it yourself because it depends of the model and of the network
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which you are using. 4819, this is my code, I'm gonna check online if there is a perfect match to my phone
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Yes there is, I can download. Here we've got a strip with downloading
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Excellent, downloading is completed
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We can close this window and it's worth to check where our firmware is saved
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We can right click here on this strip and choose open download location and here we've
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got full files with our firmware. The whole files should be in one folder named by rm and the number of our device, in my
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case it's 469. Then you should check the path to this folder
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In my case it's program data, nokia, packages, products and here I've got rm469
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Then let me use a total commander and let me copy this folder and let me insert it to
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the following path, program files, nokia, phoenix, products. It is the path to the phoenix application
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You can check if you have the same application and the same path
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Then you should copy this folder. You should do it as an administrator
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The folder is right here on phoenix products path. Then all you can do and all you have to do is to delete the folder from product data
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nokia, packages, products. Let me erase it. Yes, erase, yes I'm sure and everything is alright
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I've got the firmware in the appropriate path with the phoenix application
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So now let me use a phoenix app. I should go back to the application launcher, double click on phoenix
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Excellent, the application is started. In the next step tap file from the upper menu and open product
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Then you've got a type filter. You should input here the name of the folder with your firmware, which also is the number
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of your phone. In my case is RM469. So I'm gonna choose it
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Then you should from the connection change your connection to the appropriate one
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In my case is USB2 RM469
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If everything is ok you should tap flashing, firmware update. And the appropriate product code should appear here
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And all you have to do is tap refurbishing of software reset
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These two options result in factory reset your device and resetting your log code
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I'm gonna do software reset because it's more faster operation. So let me do it
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Everything is started
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Here is a stream with the process
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Of course our phone is still connected to the PC as a PC suite
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We are waiting from the phone to boot
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Ok, firmware is updating succeeded. Our phone is reset
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I can choose OK. And I can launch my device
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I can disconnect it from the computer. Let me choose random current region
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Random time. And let's see if I can perform a hard reset by using a standard method
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The phone is still starting
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No thanks, no thanks. Ok, let me input the appropriate code
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670 hash. Yes, I want to restore all original phone settings and reset my phone
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And now phone is asking for a log code and I'm gonna type in the standard one
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1, 2, 3, 4, 5 and tap OK. As you see there isn't any error with a wrong code
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Phone is restarting and doing a factory reset. Thank you for watching
